Upstate Family Health Center, Inc.

Lorenzo O. Jackson [email protected] 2 months ago

Very friendly and caring staff. They are excellent with appointment reminders as well as scheduling new appointments in a timely manner.

Sherisse Bell 3 months ago

Upstate Family, you have done it again!! My road to a primary physician was very complicated. I have a fluid situation involving being diabetic and an experiencer of Rheumatoid Arthritis, the auto immune type, but I am finding all of this out in real time (for a very frustrating 2 + years). I lost my primary care physician, due to his retirement, leaving me with only specialists. Dr. Liu was willing to take me on as a patient, with all the years of trying to figure out what is really going on as I approach mid-life (all the tests, possible conditions, etc.). Dr. Liu was recommended to me by a colleague and her husband (also a colleague and both are patients of Dr. Liu) as the best doctor they have ever had, but I was warned that he was highly sought after, so he might not be taking new patients, but he would be worth the wait. I was placed on the list and by the grace of God, was able to be put under his care, thank you. My paperwork from multiple networks (MVHS, My Charts) was everywhere and should have taken months to retrieve, however, one of the most generous and caring humans on earth, Aksana, collected all that was needed and walked me through what I would have to present

Debbie Szwed 10 months ago

Honestly,it took me many years with other doctors & NP's( basically was just seen as an addition to their paycheck,treated like an inhumane guinea pig!) This clinic is awesome, no long wait in waiting room,staff is cool& I finally found the health care provider I've been looking for!! Zawsai Aung is stuck with me now!! He knows exactly what he's doing,gives eye contact & understanding..not just sitting far away typing on laptop! Patient, thorough & basically I leave there feeling like a human who's cared for not just another paycheck!!Only drawback for me is the phone situation.

Sherisse Bell a year ago

Dr. Liu is one of the nicest and friendliest professionals I have encountered. He listens and is very attentive to the needs of the patient. He doesn't rush and answers all questions. After a lengthy search for a primary physician, I'm more than happy to be under his treatment. The staff are kind and very helpful. Thank you Aksana for answering all my concerns, you are wonderful. The entire office is a blessing!! I highly recommend Upstate Family!!

Justin Bliss a year ago

The quality of care at this facility has steadily gone down over the past two years. This office currently does not have a phone service that is able to connect to the actual office. The number goes to an answering service outsourced overseas and has no direct phone contact with Upstate Family. You can no longer fill mental health or behavioral medications here. They provided 90 days notice but fail to recognize that finding a new mental health provider is a longer process than three months. For any prescription refills, they must be sent in two weeks before it is due otherwise they will fill it late without care. Abysmal.